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TICO Certified Travel Manager (CTM)

This course is designed for travel managers/supervisors who wish to prepare for the TICO Travel Manager Education Standards Exam. All travel agency managers/supervisors will be required to take and pass the exam no later than 01 July 2009.

Topics covered include:

• Background and Role of TICO
• Overview of the Ontario Travel Industry Act 2002
• Advertising and Registrant Pre-Sale Obligations
• Post-Sale Registrant Obligations (Before Client Travels)
• Ontario Travel Compensation Fund

Possible employment opportunities include

Airlines: The best employees are very sales and committed to providing superior customer care, well spoken and confident. Positions include Passenger Agent (at the airport); Flight Attendant (on-board flights); Reservations Agent among others

Travel Agencies: Well trained travel professionals are in high demand. Recent studies show consumers with higher levels of education and income often use the Internet to research travel products however many end up using the personalized services of a well trained travel professional who has the resources to recommend and book the best deal using unbiased comparison shopping. Professional travel agents provide essential information on constantly changing security procedures; passport, visa and health requirements; and explain the importance of full travel insurance options to ensure peace of mind.

Home Based Travel Agent/ Professional perfect for "Budding Entrepreneurs" - Self-employment is a fast growing option as many appreciate the advantages of "being your own boss"; "choosing your own hours"; "area of travel specialty" and "income"

Independent Tour Group Organizer & Guide: Organize, plan and travel with your own groups (work full or part time). This is a great way to travel around the world free!!
Tour Operators: Employment opportunities include: Destination Representative - one who works abroad on contract generally in a warm sunny place looking after the needs of travelers; Tour Guide - one who guides or escorts a tour group organized by a tour operator; Reservation Agent - one who books travel arrangements; Sales, Marketing & Public Relations - every company needs great individuals to help develop new business

Reservations Agent: One who makes bookings (reservations) for airlines, tour operators, cruise lines, travel agencies, hotels, car rental and rail companies

Cruise Lines: Employment opportunities may include: Guest Services; Banking; Sales staff in shops; Servers, Bartenders or specialty areas e.g. Children’s programs; Administrative Staff among others

Hotels & Resorts: Positions may include working locally or abroad in: Guest Services, Front Desk, Reservations, Sales and Marketing among others

Car Rental Agencies; Rail and Motor-coach companies: Positions may include: Reservations, Sales, Marketing, Administrative Staff and others

Tourist Boards: Positions may include: Information Agent - one who provides potential travelers with information and travel tips on the country; or Marketing and Promotions Specialist to help increase travel to the country.

Sales, Marketing, Public Relations, Promotions, Advertising etc: Every company needs great individuals to help develop new business and maintain existing business


The Trainers


The Acchievement




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The Resources

OCOT Advantages

100 %Instructor-Led Class
State-of-the-Art Facilities
Unlimited Lab Time
Labs Open 7-days a Week
Free Repeat
Free Job Placement
Financial Aid Possible
Resume Writing
Interview Skills

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